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We maintain dedicated development and support teams actively working on our solution offering and adding new features to our applications portfolio and making corrections where required. We ensure that all our customers enjoy and benefit from these efforts. With our Technical Support Services you shall be entitled to receive the latest upgrades, software releases, documentation as and when they are announced and a service executive shall be looking at your account. |
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An online web based help desk is in use to log, track and respond immediately against all customer issues/ calls/queries. |  |
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RaaWee Retail Solutions has dedicated servers for FTP downloads. The latest software versions and patches for Byte and Ryte are uploaded to these servers for instant and timely customer upgrades. Customers are provided with id and password for access. This facility is a great help to our customers with qualified and able IT department, as it enables them to get support direct from the development units. |  |
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We actively provide support services remotely. Our support teams shall remotely access user PC’s to check installation, control issues, reproduce errors which are not reproducible at our sites and facilitate in speedy problem resolution. |  |