Field Service Automation
QED InfoSys & RaaWee brings Advanced Mobile Technology to the Service Organization with service workers out in the field.
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TaskCaddy is the Personal Service Assistant for Project Management and the Mobile Workforce that utilizes the broadband wireless network linked by the web to mobile handheld devices. The technology is owned by QED InfoSys www.qedinfosys.com and RaaWee is a global implementation partner. Field Service and mobile personnel are armed with the most advanced data collection system available for the completion of all tasks of a service call. Inventory management, task management, project status and task instructions are integrated into the mobile handheld device at the point of use. |
- Does your business require workers to be sent in the field to serve customers?
- Are you providing field services for repair and maintenance?
- Are you using in-house or contract people for routine tasks in local and remote environments?
- Are you using sub-contractors for in-field support?
- Are you using complicated inventory management and paper-based work order systems?
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If so, TaskCaddy could provide a solution that gives you and your management added control over projects and tasks. It takes advantage of a systematic method of developing, deploying and reporting service tasks and projects.
TaskCaddy is a Mobile Deployment and Management System that provides full Project Management control over tasks and projects that have been assigned to mobile workers.
It’s a mobile software application:
- Whereby you and your mobile team would receive instant feedback on all work scheduled in the field via service workers’ PDAs, virtually eliminating project surprises.
- Where current technical support information (blueprints, instructions, specs) are automatically sent to service workers’ PDAs as part of normal task assignment, thus reducing future engineering reworks caused by obsolete technical information.
- That eliminates dependency on paper-based work orders, thus reducing manual data entry activities and transposition errors.
- That has full inventory control at the mobile-device level, thus providing a seamless interface with your existing inventory management system and preventing stock-outs.
- That captures an end-user’s signature and prints a receipt in the field on a wireless printer, thus creating a solid confirmation of user acceptance of work performed.
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TaskCaddy
Product Benefits
- Reduces reworks and returns
- TaskCaddy puts managers in charge
- Shortens the time between the action in the field and the reaction at the main location
- Eliminates paperwork bottlenecks and data entry
- TaskCaddy is better than a cell phone message for knowing the field team progress, because formatted data is captured and reportable
- It provides for multiple service techs per job with the ability to be monitored individually
- Boost productivity and reduce costs
- Improve customer service
- Improve communications Streamline scheduling and dispatching “Smart” task assigning
- Real-time access to data
- Increase revenues
- Rapid system deployment
- Single point of control
- Centralized project management
- Instant remote end-user support
- Easily upgradeable
- Reduces the dependency on manual data entry
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RaaWee will assist you to easily interface and integrate with your existing ERP or project management software.
This industrial-strength Field Force Monitoring solution is built on the power of Windows Mobile operating system.
Some salient features
- Dynamic Dispatch of resources to customers and scheduling
- Instant Tracking of Project Status at any point in the service life cycle
- Cost Accountability
- Real time information access between the service agent and supervisor
- Project History
- Visibility of Profitability
- Print Receipts on site
- Manage Internal Employees & Contractors
- Host of management Reports
